PRIVACY POLICY
We take your privacy seriously and take technical and organizational measures to ensure that the rules on data protection are respected both by us and by our partners.
We want you to know what data we collect and how we use it. As we develop the Website and implement new technologies to improve our service to you, changes to the Privacy Policy may be required. Therefore, we recommend that you review this Policy from time to time.
By using our website, https://protuning.lv (the Website), you accept this Privacy Policy, confirm that you are at least 18 years old and have a full legal capacity, and consent to the collection, retention and use of your personal data in accordance with this Policy. Please, do not use the Website if you do not accept this Privacy Policy.
Privacy Policy constitutes the integral part of Terms of Service of the Website and has to be read in connection with them.
This Privacy Policy is based on General Data Protection Regulation and Latvian personal data protection law.
Who is in charge of your personal data collection
We, SIA “MUSCLE”, Ģertrūdes iela 77—14, Rīga, LV-1011 (ProTuning, “we”) are a controller of your personal data, i.e. we determine the purposes and means of your personal data processing and are responsible for its safety.
If you have questions or complaints about your personal data security, please, contact us by e-mail service@protuning.lv or by phone +371 20 301 155.
What are the purposes of personal data collection and use
We use your personal data provided while making an order, exclusively for the processing of your order, claims resolutions and returns.
Anonymized statistics information is used for consumer service control and the Website performance evaluation.
We may also use your personal data in cases and in the ways required by applicable law and official authorities’ requests.
We use cookies for the purposes described below, in the chapter “Cookies Policy”.
What data we collect and process
You can browse the Website without identifying yourself and without providing any data except automatically collected technical data about your computer and connection (see more below).
However, if you want to buy something from us, we will need a limited set of your data to generate an invoice and, after that, to make a valid contract. To make an order on the Website, you have to provide valid data:
· full name;
· e-mail;
· shipping and billing addresses, including country, city, street address (including house number and, if applicable, office/apartment number), post (zip) code and;
· phone.
If you want us to inform you about our new products and services, promotions, sales and other news, you can subscribe to our newsletter:
· only your e-mail address is required.
If you contact us by e-mail with any question:
· your e-mail address together with any other information included in the e-mail (e.g., your name, specification of your car) will be received by us;
If you contact us by phone:
· We will not save your telephone number unless you ask us to do so.
Additionally, our servers automatically collect technical data about your computer and connection:
· browser, operating system, IP address, time and date of your visits, statistical data on page views, traffic to and from other websites and standard web log information.
We also use cookies in order to ensure more individual and interactive experience. See more about them below, in Cookies Policy.
Period of personal data storage
We store your personal data for no longer than is necessary for the purposes for which it is processed. Anonymized data (data that cannot be attributed to a particular person) may be kept for longer solely for research or statistical purposes.
We store your order information for the period during which the sales contract may be contested in a court (this period is determined according to the applicable civil law).
Data received when you contact us by e-mail or phone is stored until your question is resolved.
Technical data about your computer and connection is deleted as soon as it is no longer needed.
If some legal rules require keeping your data for longer periods (e.g., for law enforcement or investigation), your data is stored for these periods.
Can you refuse to provide us your personal data
Sure. But if you choose not to provide us your personal data or provide fake data, we will not be able to process your order and deliver chosen item, or provide you proper customer service, newsletters, or other services. If you refuse to provide data during account registration, we will not be able to create your account.
What are your rights towards your data
· You have a right to know what data about you we have, what are the sources of this data (if it was not submitted by you), if it has been transferred to third parties and names of these parties. You have a right to receive your data in a structured, commonly used and machine-readable format.
· If you find that some data is inaccurate or missing, you can require us to correct or supplement you data.
· You may withdraw your consent to your personal data processing at any moment; however, in this case you will not be able to use functionalities of the Website that required personal data processing.
· You may require blocking or deletion of your data if you think its processing is unlawful or ungrounded or if you simply don’t want it to be processed any longer.
· If you think your data protection rights are violated, you have the right to lodge a complaint with a supervisory authority.
· You also have all other rights provided by General Data Protection Regulation and national law.
To exercise your rights, you need to contact us by e-mail service@protuning.lv. Before answering your request, to make sure that we will not give your data to another person, we can ask you to provide proofs of your identity.
We may reject you request only if we obliged to do so under the law. In this case, we will try to satisfy you as far as we are allowed, for example, by blocking your information instead of deletion.
From whom we receive your data
In the case of payment by a bank transfer or by a bank card, we receive payment data from your bank according to the applicable banking rules and transfer protocols.
If you pay by PayPal, we see the payment details and data provided by you to PayPal according to PayPal rules and protocols.
WE NEVER GET ACCESS TO YOUR AUTHORIZATION CREDENTIALS IN YOUR INTERNET BANK OR PAYPAL AND CANNOT SEE HOW MUCH MONEY DO YOU HAVE ON YOUR ACCOUNT.
You may follow us in social networks (Facebook, Twitter, Instagram). If you do so, we will be able to get some data from your profiles in these social networks according to their privacy policies:
· Data Policy of Facebook
· Twitter Privacy Policy
· Privacy Policy of Instagram
Parties that may be given access to your personal data
To deliver your order to you, we have to provide your data to our partners, shipping and delivery service providers. We provide them only the data required to deliver your order.
We are obliged to give your personal data to official authorities in cases provided by law, for example, for purposes of criminal investigation.
We may use Google Analytics services that collect and process data about how you use the Website. Google Analytics receives from us no data that personally identifies you as an individual (name, e-mail address, shipping address), only aggregated data. For more details, see Google policy “How Google uses data when you use our partners' sites or apps”.
Account protection
Your password security is essential to the safety of your account. We highly encourage to use unique letters, numbers, and characters and never to disclose your account password to anyone. In case you decide to share your credentials (login, password) to another party – bear in mind that you are fully responsible for all actions that occur in your account, including legally binding actions that were carried out in your account on your behalf. If your credentials become known to a third party against your will, please notify us immediately so that we could take measures.
Security issues
We use different security technologies to ensure security of your personal data. We offer secure “https” access to our Website, and we use secure cryptographic protocols SSL and TLS 1.2 that provide communications security over a computer network, so third parties cannot see and track what you do on the Website. Additionally, we regularly carry out monitoring of our systems in order to identify vulnerabilities and/or attacks. However, please note that despite the above listed measures, we cannot guarantee an absolute security of your personal data. Therefore, we strongly recommend you also take all possible precautions.
Note that if you access the Website from a shared device or a device in a public space (such as a library, or an Internet café computer) some information may also be available to those individuals, who use this device after you. If you use an open internet network (such as open Wi-Fi), transmitted data may be available to other users of this network. We bear no responsibility for your data interception in these cases.
Changes to the Privacy Policy
The Privacy Policy may be revised from time to time. It is your responsibility to periodically check this page for such changes. If, during such revision, we make substantial changes to the way we collect and use your personal data, we will inform you by posting a notification about such changes on the Wbsite and/or notifying you via e-mail, if you provided it.
COOKIES POLICY
We use "cookies" to distinguish you from other users and to enhance your user experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
What are cookies?
Cookies are small text files that are downloaded on your device by websites that you visit and that allow a website to recognize your device. They are stored by each browser separately and contain information about how you use the website. Cookies are then sent back to originating website on each subsequent visit.
How do we use cookies?
When you simply browse the Website without registration, cookies allow us to see which topics and tools are of most interest to you – and to improve the Website subsequently to make it more useful and interesting to you.
Cookies make possible purchase mechanism: they “remember” what items you put into the basket and keep this information during payment processing.
We also use cookies for the following general purposes:
· to ensure that the content from the Website is presented in the most effective manner for you and for your computer;
· to keep your search settings in order to release you from repeating entering them in every new search;
· to prevent fraudulent activity and improve security;
· to comply with legal and regulatory requirements.
What type of cookies do we use?
Session cookies: cookies that allow us to link your actions only during one browser session (one your visit to the Website). For example, cookies that “remember” what items you put in your basket and thus allow you to make an order and pay for it are session cookies.
Persistent cookies: cookies that stay at your computer after the browser session has ended, but for the certain period of time. They “remember you”, so you are not shown cookies notification each time you visit the Website. They also “remember” your preferred language for the Website.
Google Analytics cookies: using them, Google provide a statistical analysis that helps us understand how people use the Website. These cookies collect information in an anonymous form. Examples of information collected by Google Analytics: the number of visitors to the site, countries and places from where visitors have come to the site, how much time visitors spent on the site, types of browser visitors used and the pages they visited.
You can opt out of Google Analytics cookies if you wish, with no impact on your user experience. For more information Google Analytics including how you can manage your settings and opt out of this feature, please read Information for Visitors of Sites and Apps Using Google Analytics.
Other third-party cookies: we may work with other websites which may set cookies of their own. We do not control the use of cookies by these sites. You can block or remove cookies yourself by altering the settings of your browser. Blocking these cookies is unlikely to affect your experience with our Website.
See more on what are cookies, their types and managing on All About Cookies website.
How to change your cookies settings?
If you do not want your browser to store cookies – or some particular kinds of cookies – any more, or if you want to delete previously saved cookies or to change other settings, most modern browsers will allow you to delete cookies, block cookies, or choose what cookies are stored in the future.
Look at your browser's 'help' function to find out how to do this. Or see the details on how to manage cookies in major web browsers:
· Internet Explorer
· Firefox
· Chrome
· Opera
Please note that if you change your browser settings to block all cookies, you may not be able to access the Website, in completely or in part.